This policy is effective from November 2019.
Raisio Ireland Limited (”We”) are committed to protecting and respecting your privacy.
This policy (and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us through your interactions with our website, www.benecol.ie. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
This website is operated by Raisio Ireland Limited, a registered company with an address at 51 Bracken Road, Sandyford, Dublin 18, Ireland. We use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and we are responsible as “controller” of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
This website is not intended for use by children under the age of 16 and we do not knowingly collect or use personal information relating to children.
We will collect and process the following data about you:
We do not ask you to give us any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
When you contact us with a query or complaint about our products and services, you may voluntarily provide us with information concerning your health. We will only use this information with your consent and for the purpose of handling your query or complaint. You have the right, free of charge, to withdraw your consent to us using information concerning your health in this way by contacting us using the details in the section entitled “Contacting Us”.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use information held about you in the following ways:
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
We may share your personal information with:
We will disclose your personal information to third parties:
We may transfer your personal information to countries outside the European Economic Area (“EEA”). Where there is no adequacy decision by the European Commission in respect of any such country that means that that country is deemed not to provide an adequate level of protection for your data. However to ensure your personal information does receive an adequate level of protection we will in such circumstances put in place appropriate measures such as the use of model contractual clauses as approved by the European Commission to ensure that your personal information is treated by those third parties in ways that are consistent with respect to EEA and Irish laws on data protection.
We may transfer your personal information to our email marketing platform, Mailchimp, whose operations are located in the United States of America.
The United States of America do not have the same data protection laws as Ireland and EEA. Whilst the European Commission has not given a formal decision that the United States of America provides an adequate level of protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information is protected in accordance with the EU-US Privacy Shield framework which is designed to safeguard your privacy rights.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We would like to send you information about products and services, competitions and other special offers which may be of interest to you. Where we have your consent, we may do this by post, email, telephone, text message (SMS) or automated call.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time free of charge by:
Under the General Data Protection Regulation you have a number of important rights which you can exercise free of charge. In summary those include rights to:
These rights are in some circumstances limited by data protection legislation.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Office of the Data Protection Commission on individuals’ rights under the General Data Protection Regulation: www.dataprotection.ie.
If you would like to exercise any of those rights, please:
We will endeavour to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further two months and we will explain why.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data protection laws give you the right to access information held about you free of charge. In some circumstances, the data protection laws permit us to charge a reasonable fee in providing access to information held about you, for example, where your request is repetitive or excessive.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Ireland is the Office of the Data Protection Commission who may be contacted at www.dataprotection.ie or telephone: +353 57 8684800.